Frequently Asked Questions
1. How to ensure the quality of the equipment?
We strictly follow international manufacturing standards and conduct multiple rounds of quality inspections and performance tests before shipment to ensure that every machine meets high-precision production requirements.
2. Does the equipment support customization?
Yes, we provide professional customization services. We can adjust the technical parameters, capacity, and functions of the equipment according to your specific production process and site requirements.
3. What is the typical lead time for an order?
The lead time varies depending on the complexity and customization level of the machine. Generally, standard equipment takes 30-45 days, while customized production lines may take 60-90 days.
4. Do you provide overseas installation and training?
We offer comprehensive technical support, including remote video guidance and detailed operation manuals. For complex systems, on-site installation and training by professional engineers are available upon request.
5. What is the warranty period for the machinery?
Standard equipment comes with a 12-month warranty from the date of acceptance. During this period, we provide free replacement parts for any quality-related issues and lifetime technical consultation.
6. How are spare parts handled after the warranty?
We maintain a long-term supply of original spare parts for all models. Even after the warranty period, customers can purchase the necessary components at a reasonable cost to ensure continuous production.
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